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ST. CHARLES ARTS COUNCIL CLASSES:
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Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. Acquire business writing principles that will be good for years to come. Agenda Unit 1 Writing as a Process - Audience, Purpose, and Medium -Outlining for Successful Writing -Organization Models (Choosing a Model that Works) - Principles of Business Communication Unit 2 Written Communication in the Workplace -Writing Reports (formal and informal) -Drafting and Revision -Writing the First Draft -Constructing Openings and Closings that Work Unit 3 Writing a Proposal -Writing for Your Readers -Writing Effective Content - Safeguarding Users -Ethical Considerations Unit 4 Collaborative Writing and Research -Research and Team Writing -Collaborating Across Departments -Working Through Conflict

4000004

Online 24/7; sessions starting 02/05/2018,ending 03/02/2018

Tuition: $195.00

Supply Fee: $0.00

Location : Online



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Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This Certificate provides you with a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. In the first course, you will discover resources for developing game design, identify the mechanics and verbs used in different games. You will come away with knowing the different activities that are part of game design, being able to flesh out a game idea in order to increase the chances to having a successful game design experience, and have a basic understanding of how to work with game developers. In the second course, you will you will learn the basics of video game design process, learn about the main video game genres, and use a game development application to begin your journey of making games. By successfully completing this Certificate in Basic Game Design, you will have taken the first steps into understanding game design, and being able to create your own games.

4000007

Online 24/7; sessions starting 02/05/2018,ending 03/30/2018

Tuition: $395.00

Supply Fee: $0.00

Location : Online



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Discover the keys to successful writing for the workplace. Whether you are writing a report, memo, letter or publicity notice, business writing has some defined characteristics for success. Successful communicators in the workplace move forward, others move back. Enhance your career by improving this critical communication skill. Begin with understanding the format, construction, and successful techniques of writing good business reports and proposals. Then improve your skills with editing and proofreading. Finally, discover what good journalists know. Learn how to write a news story, press release or other publicity notice that zings. Help your organization stand out with your new skills in business writing. This certificate will take you to the next level where business writing is a skill for personal and organizational success. Three one-month courses

4000001

Online 24/7; sessions starting 02/05/2018,ending 04/27/2018

Tuition: $495.00

Supply Fee: $0.00

Location : Online



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Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. Two one-month courses.

4000009

Online 24/7; sessions starting 02/05/2018,ending 03/30/2018

Tuition: $245.00

Supply Fee: $0.00

Location : Online



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Presentation media are key to communication, sales, speeches and any other effective presentation today. Whether your presentation is online or in-person, presentation media not only enhance your message but often make your message successful. Find out how to use Prezi, the new slide software that goes beyond one-dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Take away critical skills for both training yourself and others in your organization. You will come away with the latest, most advanced practical design knowledge in presentation media. Three one-month courses.

4000010

Online 24/7; sessions starting 02/05/2018,ending 04/27/2018

Tuition: $495.00

Supply Fee: $0.00

Location : Online



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Good communication in the workplace is more important than ever. And critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work.

4000012

Online 24/7; sessions starting 02/05/2018,ending 04/27/2018

Tuition: $595.00

Supply Fee: $0.00

Location : Online



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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

4000013

Online 24/7; sessions starting 02/05/2018,ending 03/02/2018

Tuition: $245.00

Supply Fee: $0.00

Location : Online



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Make your visual presentations look professional and communicate effectively. Get the latest most advanced techniques on graphic design principles, including page layout, typography and basic design considerations. Take away more skills to create an effective and beautiful visual presentation on any presentation software program that you choose. Agenda Unit 1 Design Principles Contrast Alignment Proximity Repetition Compare effective visual presentations vs. poorly executed visual presentations Unit 2 Design Principles Part 2 Color Balance / Unity Page Layout Analyzing the work of a professional designer to draw inspiration Unit 3 Branding Your company’s brand, visually, core messaging (Analyze how to incorporate that into the presentation) Inspiration Board Concept / Theme of Presentation Stock Images and Illustrations that communicate to target markets Unit 4 Execute Your Visual Presentation Getting Critiques for Improvement Getting Feedback from Professional in your Industry / Target Expanding presentation to different formats – web, info graphics, in-person

4000014

Online 24/7; sessions starting 04/02/2018,ending 04/27/2018

Tuition: $195.00

Supply Fee: $0.00

Location : Online



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Discover the keys to lead customer service with your team. From selecting customer service oriented employees to developing the best processes, you’ll find simple ways to increase your bottom line with outstanding customer service. By saving time and building lifelong customers you will develop lifelong customers.Requirementsnet

4000008

Online 24/7; sessions starting 03/05/2018,ending 03/30/2018

Tuition: $195.00

Supply Fee: $0.00

Location : Online



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Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Come away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Agenda Unit 1 Copywriting Essentials How to tell the difference between bad copy and good copy The art of the perfect sentence Developing your message Crafting your document roadmap Adapting your style to the audience and message Unit 2 Getting to the Point Clarity and brevity: Less is more Active vs. Passive Voice Cutting the clutter Using concrete examples and avoiding unwarranted superlatives Unit 3 Self Editing Leaving yourself time for revisions Avoiding common grammar mistakes and punctuation pitfalls Subject, verb and object agreement Fact checking The benefits of having an in-house style guide Unit 4 Creating Attention-grabbing Press Releases Writing benefit-driven copy Setting the right tone Language to use and language to avoid Writing a great headline

4000015

Online 24/7; sessions starting 03/05/2018,ending 03/30/2018

Tuition: $195.00

Supply Fee: $0.00

Location : Online



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Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success. Agenda Unit 1: Understanding Your Customer Why customer service is important Knowing your customer Customers are constantly evaluating you Basic customer service skills you may not have thought of Unit 2: Setting Customer Expectations Analyzing customer contacts Developing internal customer targets How to easily exceed your customers'' expectations Unit 3: Developing Effective Processes What is working for your customers Re-engineering your process Ways to give the best information Handling complaints Unit 4: Marking Customer Service Extraordinary Tweaking the customer''s experience Telling the world how great you are Having fun

4000016

Online 24/7; sessions starting 03/05/2018,ending 03/30/2018

Tuition: $145.00

Supply Fee: $0.00

Location : Online



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Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Agenda Unit 1 What is workplace bullying What constitutes workplace bullying and what are some examples How is workplace bullying different than harassment? Learn how to identify the specific traits that bullies possess Unit 2 An Introduction to relational aggression vs. the schoolyard bully covert vs. overt bullying gender differences how media and society contribute Unit 3 Demographics Statistics Health effects How race and culture may play a role Unit 4 Resolving the problem Strategies to cope with the problem How to address the issue Who to talk to Resources

4000017

Online 24/7; sessions starting 03/05/2018,ending 03/30/2018

Tuition: $195.00

Supply Fee: $0.00

Location : Online



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